Singapore, known for its strategic location and robust infrastructure, is home to some of the best outsourcing companies that provide world-class services across various sectors.
These companies offer many services, from customer service to SaaS support. Large and small businesses can look to these outsourcing companies for seamless and efficient solutions that cater to their unique needs.
Let’s learn more about the 20 best customer service outsourcing companies in Singapore, making waves with their unrivalled expertise and dedication to service quality.
#1. Opus IT
| Website: | https://www.opusit.com.sg/ |
| Location: | Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938 |
| Operating Hours: | Mon to Fri: 9am – 6pmSat to Sun: Closed |
| Contact: | +65 6842 7600 (call) |
| Google Review Ratings | 3.0 ⭐⭐⭐ from 41 reviews as of 3 January 2023 |
Opus IT Services Pte Ltd, established in 1997, is a leading IT services and solutions firm in Singapore, rendering exceptional services in Enterprise IT Support & Outsourcing, Customer Centre Support Services, and Enterprise Network Integration Solutions.
The company personifies the integration of ‘opportunity’ and ‘us’, establishing a harmonious interface between innovative technology and superior IT proficiency.
With a solid commitment to reducing costs and leveraging technology, Opus has positioned itself as a catalyst for customer growth. Their extensive services include IT helpdesk support, networking solutions, on-site troubleshooting, hardware repairs, and managing after-sales support services for equipment manufacturers, delivering optimum service satisfaction.
An Enterprise 50 award winner, Opus champions efficient operations, service excellence, and cost-effectiveness for clients.
#2. Antasis
| Website: | https://www.antasis.com/ |
| Location: | 162 Bukit Merah Central, Singapore 150162 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sun: Closed |
| Contact: | +65 6319 2620 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 12 reviews as of 3 January 2023 |
Antasis propels businesses towards success through world-class customer experience and satisfaction. Being more than just a customer service outsourcing company, Antasis thrives on teamwork and personal accountability.
They’ve fashioned a culture of consumerism, continuous learning, and innovation, fostering a flexible, adaptive workforce that offers exceptional customer experiences. They believe in improving lives, with ‘people’ as their most valued asset and ‘constant learning’ as their philosophy.
With the capability to manage both inbound and outbound customer service, Antasis offers a complete portfolio of back-office functions, technical helpdesk services, facility management, IT services, and HR and Payroll services. Every service comes with a commitment to provide you with a ‘wow’ feeling, making Antasis unique in customer service management.
#3. DXC Technology
| Website: | https://dxc.com/sg/en |
| Location: | 1 Depot Cl, #03-01, Singapore 109841 |
| Operating Hours: | Mon to Sat: Open 24 hours Sun: Closed |
| Contact: | meghana.krishna@dxc.com (email) |
| Google Review Ratings | 4.7 ⭐⭐⭐⭐⭐ from 6 reviews as of 3 January 2023 |
DXC Technology has carved a niche as a leading IT services provider by delivering excellence through its vast global network. With over 130,000 employees in more than 70 countries, DXC modernises operations and fuels innovation across a multitude of IT domains, including cloud, applications, security, and IT outsourcing.
By using the power of technology, DXC has built better futures for its customers, colleagues, and communities and significantly impacted businesses. Their ethos of inclusion and diversity has established them as a preferred employer.
Also, with a solid commitment to environmental sustainability, DXC strives to lower greenhouse gas emissions and enhance energy efficiency.
#4. Connect Centre
| Website: | https://connectcentregroup.com/ |
| Location: | 203 Henderson Rd, #10-13 Henderson Industrial Park, Singapore 159546 |
| Operating Hours: | Mon to Sun: Open 24 hours |
| Contact: | +65 6701 1188 (call) |
| Google Review Ratings | 4.6 ⭐⭐⭐⭐⭐ from 9 reviews as of 3 January 2023 |
From its foundation in 2004, Connect Centre has grown into a renowned multichannel outsourced contact centre, providing top-tier customer service solutions in Singapore. Harnessing cutting-edge omnichannel technologies, Connect Centre offers services like customer service, technical support, facilities management, telemarketing, and more.
Having served diverse industries, it is a widely trusted outsourced call specialist in Singapore. A blend of professionalism, familiarity, and friendly communication from its majority Singaporean team ensures superior customer experiences. With a mission to bridge businesses and their customers, Connect Centre simplifies complexity, enabling companies to focus on their core functions.
#5. TYPENT
| Website: | https://www.typent.com/ |
| Location: | 342 Ang Mo Kio Ave 3, #03-1561C, Singapore 560342 |
| Operating Hours: | Mon to Fri: 9am – 5pm Sat to Sun: Closed |
| Contact: | +(65) 8849-8707 Email: sales@typent.com |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 8 reviews as of 6 July 2023 |
TYPENT prides itself on providing corporate clients with premium outsourced IT business solutions designed for optimal functionality. Their services encompass network issue monitoring, desktop support, and bespoke technology strategies that adapt to your business’s growth.
They provide essential IT support services to connect professionals and foster productivity, ensuring smooth backend server administration and preventing harmful downtime.
For SMBs in Singapore, TYPENT’s ad-hoc IT project consultation service offers the expertise needed for network design, cybersecurity, software development, and other IT management aspects without the full-time cost of an IT manager.
#6. A Very Normal Company
| Website: | https://avnc.asia/ |
| Location: | 298 Tiong Bahru Rd, #12-03 Central Plaza, Singapore 168730 |
| Operating Hours: | Mon to Fri: 8:30am – 6pm Sat to Sun: Closed |
| Contact: | +(65) 6557 0707 |
| Google Review Ratings | 4.0 ⭐⭐⭐⭐ from 1 review as of 6 July 2023 |
This uniquely named firm offers dedicated staffing outsourcing solutions. They endeavour to fulfil their clients’ business needs, especially in IT, Healthcare, FMCG and Finance extending their reach within their networks if necessary.
Their standout services include recruiting top-tier C-level executives and board of directors. Understanding the importance of leadership, their experienced recruiters thoroughly screen for industry talent while considering your company’s unique culture and needs.
Additionally, they build formidable cyber security teams for client infrastructure protection and offer healthcare and finance headhunting services, ensuring rigorous screening and personalised support through the hiring process.
#7. Saigon Technology Singapore
| Website: | https://saigontechnology.com/ |
| Location: | 71 Ubi Cres, #04-09 Excalibur Centre, Singapore 408571 |
| Operating Hours: | Mon to Fri: 8am – 5pm Sat to Sun: Closed |
| Contact: | +65 9140 3360 sales@saigontechnology.com (email) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 43 reviews as of 6 July 2023 |
Established in 2012, Saigon Technology has become a significant IT player in various international markets, including Singapore, Australia, Switzerland, and the United States. The company boasts a robust team of 400 seasoned software developers and is renowned for delivering cost-effective, agile software development outsourcing solutions.
Apart from web and mobile app development, their diverse service range encompasses DevOps, quality assurance testing, custom software development, cloud migration, artificial intelligence and machine learning, and SaaS solutions. Their mission is your success, attesting to their commitment to client satisfaction and high-quality software development services.
#8. NEX CorporateIT
| Website: | https://www.nexcorporateit.com/ |
| Location: | No.1 Pemimpin Dr, #04-04/03, Singapore 576151 |
| Operating Hours: | Mon to Fri: 8:30am – 6pm Sat to Sun: Closed |
| Contact: | +65 6296 0703 Enquiry@NEXCorporateIT.com (email) |
| Google Review Ratings | 4.4 ⭐⭐⭐⭐ from 7 reviews as of 6 July 2023 |
As a stalwart in the Singapore IT industry since 2002, NEX CorporateIT is recognised for its comprehensive IT solutions tailored to the specific needs of businesses.
Their solutions are carefully devised by a dedicated team of professionals, addressing daily IT operations, security, and productivity enhancements.
Notable services include project management and consultancy, integrated communication services, and complex problem-solving through customised enterprise solutions.
With a commitment to listening to and understanding their client’s needs, NEX CorporateIT assures improved operational and cost efficiencies. Their strong partnerships with major industry players further underpin their reliability and integrity.
#9 IT Outsourcing Singapore
| Website: | https://www.itoutsourcingsingapore.com/ |
| Location: | 51 Goldhill Plaza, #07, #11G Virtual Office, Singapore 308900 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sat to Sun: Closed |
| Contact: | +65 6690 3275 info@itoutsourcingsingapore.com (email) |
| Google Review Ratings | 4.9 ⭐⭐⭐⭐⭐ from 8 reviews as of 6 July 2023 |
Renowned for its flexibility, efficiency, and reliability, IT Outsourcing Singapore is an exceptional provider in the country’s thriving tech services landscape. As the city-state advances to become a global hub in IT services, this company offers cost-effective solutions, ensuring businesses can embrace advanced technology with minimal capital investment.
IT Outsourcing Singapore supports business continuity, optimises customer experience and significantly bolsters financial performance. Despite the challenging, rapidly-evolving tech ecosystem, this firm delivers robust solutions that help businesses stay agile, secure, and competitive.
All in all, IT Outsourcing Singapore is an ideal partner for navigating the digital transformation journey.
#10. IT Support Solution
| Website: | https://www.itsolution.com.sg/ |
| Location: | 7 Temasek Boulevard, One, #12-07 Suntec Tower, Singapore 038987 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sat to Sun: Closed |
| Contact: | +65 9864 1077 info@itsolution.com.sg (email) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 15 reviews as of 6 July 2023 |
IT Support Solution stands out as an exceptional choice for businesses seeking a flexible and customised IT solution in Singapore.
At the heart of the vibrant island city, this firm prides itself on a young, dynamic team committed to relieving your IT stresses. Their offering is not just a standard, one-size-fits-all package but a bespoke solution tailored to your unique needs.
Their dedication to client relationships shines through their personalised service, ensuring a fast response within 24 hours, and an account manager for prompt, personalised support. Also, their comprehensive range of services, advanced product knowledge, and fair pricing with absolutely no hidden fees are what sets them apart.
#11. TDCX
| Website: | https://www.tdcx.com/ |
| Location: | 750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004 |
| Operating Hours: | Mon to Fri: 8:30am-6pm Sat to Sun: Closed |
| Contact: | +65 6309 1688 (call) |
| Google Review Ratings | 4.7 ⭐⭐⭐⭐⭐ from 124 reviews as of 3 January 2023 |
When you require a customer service outsourcing company in Singapore that delivers consistent performance and innovative solutions, TDCX is a solid option. The firm’s offerings include technical support, sales, trust and safety, and a work-from-home model for seamless customer service delivery.
TDCX harnesses the power of data analytics to generate actionable insights, using innovative technologies to streamline and enhance their services.
In addition to these, they offer a unique CX Advisory service aimed at supercharging your brand through customer experience transformation. The strategic locations of TDCX campuses and their scale and adaptability make them a reliable choice for businesses seeking to grow and explore new market opportunities.
#12. ADP
| Website: | https://sg.adp.com/ |
| Location: | 78 Shenton Way, Singapore 079120 |
| Operating Hours: | N/A |
| Contact: | +65 6499 5388 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 2 reviews as of 3 January 2023 |
ADP is a global pioneer in business solutions, offering comprehensive payroll, human capital management (HCM), and HR services. Their innovative tools in payroll guarantee fast, precise processing and tax compliance.
ADP’s HCM creates a seamless management system for HR services, talent, and payroll data, improving business efficiency. Furthermore, ADP customises solutions for businesses of all sizes and industries, showcasing its adaptability to various market demands.
#13. Callbox
| Website: | https://www.callbox.com.sg/ |
| Location: | 1, #24-10 Scotts Rd, Shaw Centre, Singapore 228208 |
| Operating Hours: | Mon to Fri: 7am – 6pm Sat to Sun: Closed |
| Contact: | +65 3159 1112 (call) |
| Google Review Ratings | 4.8 ⭐⭐⭐⭐⭐ from 54 reviews as of 3 January 2023 |
Callbox is a B2B lead generation agency in Singapore and APAC, employing a multichannel marketing approach. They specialise in identifying, engaging, and nurturing target prospects until they become qualified appointments.
Callbox’s expertise lies in building a rich sales pipeline and managing targeted marketing campaigns, resulting in an increased value of businesses’ lead pools and a shorter sales process.
#14. inCall Systems
| Website: | https://incallsystems.com/ |
| Location: | 89 Science Park Dr, Singapore Science Park 1, Singapore 118261 |
| Operating Hours: | Mon to Fri: 8:30am – 7PM Sat to Sun: Closed |
| Contact: | +65 6893 3303 (call) |
| Google Review Ratings | 4.3 ⭐⭐⭐⭐⭐ from 16 reviews as of 3 January 2023 |
inCall Systems excels in generating business interest via B2B lead generation, allowing your organisation to focus on core competencies. With robust CRM solutions and an extensive, constantly updated ASEAN database, inCall ensures targeted, data-driven results.
Essential services include lead qualification, customer relationship management, and data solutions. They also manage event registrations and offer demand-generation programs for brand awareness and lead expansion. Their comprehensive approach includes an effective loyalty program to increase customer lifetime value.
Professional brand representation, international data-driven prospect profiling, and marketing opportunities underscore inCall’s commitment to driving business growth.
#15. MarketOne International
| Website: | https://www.marketone.com/ |
| Location: | #06-673, Distrii, Republic Plaza, 9 Raffles Pl, Singapore 048619 |
| Operating Hours: | Mon to Fri: 9am – 6:30pm Sat to Sun: Closed |
| Contact: | +65 6408 5500 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 1 review as of 3 January 2023 |
MarketOne International is a global demand generation agency committed to delivering measurable sales outcomes. They work with various sectors, helping marketing and operations teams achieve efficiency gains and tangible results. By connecting conversations and optimising insights, they enhance the buying experience, thereby driving differentiation and improving conversions.
Services such as marketing automation, live chat, data analytics, and training ensure a balanced, data-driven approach for a better sales process. Leveraging 20+ years of strategic expertise and technology, MarketOne offers measurable, repeatable, and predictable marketing outcomes, making them a trusted partner in transforming your marketing.
#16. Twilio
| Website: | https://www.twilio.com/ |
| Location: | 9 Straits View, West Tower, #11-07 Marina One, Singapore 018937 |
| Operating Hours: | N/A |
| Contact: | +65 3138 9142 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 7 review as of 3 January 2023 |
Pioneering the customer layer for the internet, Twilio is passionately empowering the most enthralling interactions businesses craft for their customers. With a suite of developer-first tools tailored to tackle intricate issues, Twilio has earned its place as a global cloud platform known for its straightforward pricing.
Unique services, such as the Twilio Segment customer data platform (CDP), enhance understanding of customers via real-time, first-party data. With privacy and compliance ingrained into each layer of their platform, Twilio ensures data protection across all interactions and channels.
Their dedicated team, flexible pricing, and strong commitment to driving positive change make them an outstanding choice for customer service outsourcing.
#17. Asian Technology Solutions (ATS)
| Website: | https://asian-technology.com/ |
| Location: | 24 Raffles Pl, Singapore 048621 |
| Operating Hours: | N/A |
| Contact: | +65 6909 2750 (call) |
| Google Review Ratings | N/A |
Conceived by SAP project veterans, Asian Technology Solutions is a leader in comprehensive IT services and business solutions. With a concentration on quality, ATS offers excellent consulting services and unwavering support at all project stages, ensuring that businesses remain at their peak.
The firm’s ERP solutions are well-rounded, catering to all industries and crafted by experts and SAP wizards. Their deployment solutions, SAP advisory services, and other offerings enable businesses to maximise existing technology assets, reduce operational costs, and align IT services to business requirements.
ATS is driven by a platform of trust, respect, and exemplary service and provides top-quality and cost-effective IT solutions.
#18. Lantone Systems
| Website: | https://www.voip.com.sg/ |
| Location: | 10 Ubi Cres, Ubi Tech Park, Singapore 408564 |
| Operating Hours: | Mon to Fri: 9am – 7pm Sat: 10am – 2pmSun: Closed |
| Contact: | +65 6227 1149 |
| Google Review Ratings | 4.0 ⭐⭐⭐⭐ from 10 reviews as of 3 January 2023 |
Moulding IT solutions for over two decades, Lantone Systems has carved a unique niche in customer service outsourcing in Singapore. Renowned for its competent professionals and rigorous industry training, Lantone effortlessly marries its expertise with its client’s business goals, delivering a bespoke service experience.
Through a dedicated manager and senior engineer, your IT projects will be executed smoothly, with services that hinge on advanced technology. Establishing development offices in five countries, their client-centric approach always instils customer satisfaction, reinforcing their standing as a go-to choice for MNCs and SMEs in Singapore.
#19. SMCBPO
| Website: | https://smcbpo.com/ |
| Location: | Shun Li Industrial Park Singapore 416081 |
| Operating Hours: | N/A |
| Contact: | +65 6423 9566 (call)sales@smcbpo.com (email) |
| Google Review Ratings | N/A |
At the confluence of Singapore and China, SMCBPO stands tall as a beacon for top-tier customer service outsourcing. Forging an effective bilingual (Mandarin & English) service model, they cater to an extensive range of customer interactions across multiple platforms.
Their services range from call centres to email support, live chat, pre-sales, e-commerce, and social media customer service.
Their recently expanded operations in Malaysia enhance their English-speaking capacity further. Committed to continuous improvement, they adopted the Singapore Business Excellence framework and are GDPR compliant. Their accolades include being recognised as one of Singapore’s leading call centre services for 2022.
#20. Infobip
| Website: | https://www.infobip.com/ |
| Location: | 50 Raffles Place, #34-01, Singapore Land Tower, Singapore 048623 |
| Operating Hours: | N/A |
| Contact: | +65 6977 7400 (call) |
| Google Review Ratings | N/A |
Infobip has emerged as a global vanguard in omnichannel communication, bridging the digital gap between brands and consumers. Their cutting-edge, programmable communications platform ushers in an era of advanced customer engagement with a gamut of tools focused on security and authentication.
With over 15 years of experience and a reach that spans six continents, Infobip’s infrastructure adapts swiftly to market trends, ensuring precision and security at the highest level.
As pioneers in the industry, their certificates demonstrate compliance with global quality management and information security standards. Moreover, their commitment to customer success and 24/7 support ensures a seamless customer experience.
Conclusion About The Best Customer Service Outsourcing Companies In Singapore
With a versatile range of services, rigorous industry standards, and relentless commitment to customer satisfaction, these customer service outsourcing companies truly stand out as the best outsourcing companies in Singapore.
By outsourcing to these providers, businesses can enhance their operational efficiency and gain strategic advantages, enabling them to thrive in a fiercely competitive marketplace.
Whether it’s bilingual call centres or innovative digital solutions, these companies have proven themselves reliable partners that can scale your business to greater heights.
Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.
Frequently Asked Questions About The Best Customer Service Outsourcing Companies In Singapore
Are BPO Companies In Singapore Good?
BPO companies in Singapore are renowned for their high-quality services, well-versed professionals, and use of cutting-edge technology. They are indeed good and provide services to numerous global clients.
Do I Need To Hire More Than One BPO Company?
Hiring more than one BPO company largely depends on your business needs. If a single company can provide all the required services efficiently, hiring multiple providers is unnecessary.
Can BPO Companies Provide Digital Marketing Services?
Yes. Several BPO companies provide digital marketing services, including SEO, content marketing, social media marketing, and more, as part of their comprehensive business solutions.
What Is The Difference Between Call Centres And BPO Companies In Singapore?
The difference between call centres and BPO companies in Singapore lies in the range of services they offer. Call centres typically focus on voice services, like customer support or telemarketing. At the same time, BPO companies provide a broader spectrum of services, including but not limited to IT solutions, HR, digital marketing, and finance.
